Improving Employee Retention and Safety for a Leading Organization in the Energy Sector
The Challenge
A major U.S.-based energy corporation faced persistent challenges with employee turnover and disciplinary issues among its Transport Drivers and Operations Technicians. Prior to implementation of HireScore, turnover rates were high—37% for Drivers and 22% for Operators—while discipline rates reached 36.8% for Drivers and 7.3% for Operators. These metrics signaled a need for a more effective hiring process to identify candidates who would thrive in these critical roles, ensuring safety, reliability, and long-term performance.
The company partnered with HireScore to overhaul its selection process, aiming to reduce turnover, minimize disciplinary incidents, and improve overall workforce stability–without compromising process efficiency.
The Solution
HireScore implemented a tailored selection system designed to evaluate candidates holistically, focusing on key traits predictive of success in high-stakes operational roles. The process incorporated the HireScore Outlook Inventory (HOI), a proprietary assessment tool that measures attributes linked to job performance, retention, and workplace behavior. The initiative was rolled out simultaneously at all locations creating a clear “before” and “after” comparison:
Pre-Implementation (three years of data collection): Data was collected from 106 Transport Drivers and 109 Operations Technicians hired using the legacy process.
Post-Implementation (three years of data collection): The new system was applied to 122 Transport Drivers and 55 Operations Technicians.
HireScore’s approach went beyond traditional hiring methods, leveraging data-driven insights to align candidate profiles with the company’s operational demands and safety standards.
The Results
The impact of HireScore’s selection process was immediate and profound, delivering measurable improvements across key performance indicators:
Dramatic Reduction in Turnover
Transport Driver turnover dropped 67%, from 37% to 12%.
Operations Technician turnover fell 75%, from 22% to 5%.
Resignation rates saw even steeper declines: 76% for Drivers (27.4% to 6.6%) and 70% for Operators (11.9% to 3.6%).
Termination rates also improved, decreasing 39% for Drivers (9.4% to 5.7%) and an impressive 82% for Operators (10.1% to 1.8%).
2. Reduction of Disciplinary Issues
Discipline rates for Drivers declined 76%, from 36.8% to 17.3%.
For Operators, discipline incidents plummeted to 0% (from 7.3%), reflecting a workforce fully aligned with safety and compliance standards.
3. Enhanced Performance Insights
Analysis of HOI scores revealed a strong correlation with on-the-job success. Among Transport Drivers, those rated as effective performers (supervisor ratings of 3 or higher) scored 25% higher on the HOI (60th percentile) compared to poor performers (45th percentile). This validated the tool’s predictive power.
The Impact
By adopting HireScore’s selection process, the energy company transformed its workforce dynamics. Reduced turnover saved significant recruiting and training costs, while the drop in disciplinary incidents bolstered operational safety and efficiency. The company gained a reliable method to identify high-potential candidates, ensuring a stable, high-performing team capable of meeting its rigorous demands.
Why It Matters
For organizations in industries where safety, reliability, and retention are non-negotiable, HireScore offers a proven solution. This case study demonstrates how a strategic, data-driven approach to hiring can yield tangible results—improving workforce quality while delivering a strong return on investment. The energy company’s success story is a testament to the value of getting the selection right the first time.
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